Learning and Development

• Take full, end-to-end ownership of PVcase’s Customer Academy
• Set the customer education strategy and roadmap
• Connect customer needs, product priorities, and business goals
• Lead initiatives from discovery through launch and improvement
• Coordinate contributors and manage dependencies, scope, and capacity
• Own the learning platform, course structure, and learner journey
• Develop learning paths and certification programs for different roles and skill levels
• Work with technical experts to convert product knowledge and industry best practices into learning content
• Shape and assemble courses, coordinate production and reviews, and maintain accuracy and accessibility
• Partner with customer, technical, and product teams to connect education with onboarding, product releases, and adoption
• Speak with customers, test learning formats and delivery approaches, and use feedback, analytics, and product usage to improve the Academy
• Establish processes for content creation, review, updates, and localization
• Coordinate with Help Center, Community, and technical teams to create a connected customer experience
• Measure enrollment, active learning, demonstrated proficiency, certification attainment, learner feedback, course completion, onboarding, product adoption, and support inquiry reduction

Explore Customer Education Manager at PVcase. Review requirements and application details.