Learning and Development

• Deliver onboarding, training, and refresher sessions for end users of Animal Health technology solutions
• Assess customer training needs and tailor delivery to customer capability, operational context, and product use
• Support customers in using hardware, software, and related systems
• Provide first-line product support and troubleshooting for hardware, firmware, and software queries
• Document and coordinate resolution of customer issues with Animal Health colleagues, dealers, and business partners
• Maintain accurate records of customer issues, actions, owners, and follow-up requirements
• Assist with minor equipment repairs, updates, and system improvements
• Deliver product training and upskilling for employees and business partners
• Develop, review, and maintain training materials, user guides, and documentation
• Inform customers, staff, and business partners about software improvements, releases, and features
• Travel extensively across the territory to support customer product adoption
• Support sales and customer support teams through sales, onboarding, and ongoing engagement
• Promote Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events
• Assist with sales presentations and dealer support activities
• Support customer engagement through approved communication channels and user community platforms

Explore Training Specialist at MSD. Review requirements and application details.