Learning and Development

• Develop, implement, and manage training programs for staff supporting Crisis Services programs
• Design, develop, and update training materials, including manuals, guides, and presentations
• Deliver initial onboarding training for new hires providing chat and text crisis intervention services
• Conduct ongoing training on emerging trends, best practices, and crisis-response updates
• Coordinate and lead role-playing exercises, simulations, and staff skills assessments
• Monitor and evaluate staff performance during and after training
• Gather and analyze trainee feedback to improve the training curriculum
• Collaborate with the Quality Improvement team to identify staff-development needs
• Ensure training programs comply with organizational policies, accreditation standards, and contract requirements
• Maintain accurate training records, including attendance, certification, and completion rates
• Provide regular reports on training outcomes and staff readiness to program leadership
• Identify training needs and tailor programs with supervisors and leadership
• Collaborate with external partners and vendors to integrate additional training resources
• Serve as a subject matter expert on service platforms and provide guidance to staff and leadership
• Perform other duties as assigned

Learning and Development jobs in Oklahoma

Clinical Services Training Coordinator