Loan Specialist

• Perform routine to moderately complex loan maintenance requests
• Process loan payments, payoffs, un-posted transactions, and exceptions
• Investigate and resolve payment issues, discrepancies, and reconciling differences
• Research commercial, consumer, mortgage, and equipment loans
• Process loan onboarding and modifications
• Compile, review, and distribute funds for insurance loss claims
• Perform escrow analyses, distributions, refunds, and related servicing activities
• Establish, review, track, and update collateral ticklers and collateral information
• Process paid-out transactions and collateral releases in compliance with regulatory, legal, and MERS rules
• Track hazard insurance and flood coverage and force-place insurance when required
• Track delinquent real estate taxes and protect the bank’s interest
• Facilitate payment and remittance activity between third-party and master servicers
• Reconcile loan balances, payment activity, and asset status across internal and third-party systems
• Collaborate with internal and external partners to manage delinquent assets and complete servicing, collection, and reconciliation activities
• Answer inbound loan servicing calls and make outbound courtesy calls
• Provide customer and business-partner support through issue resolution
• Process corporate and department mail
• Scan, file, and re-file documents in the bank’s imaging system
• Provide task-specific training and onboarding support to less experienced team members
• Independently manage assigned servicing responsibilities and escalate questionable or recurring issues
• Comply with applicable regulatory and legal requirements
• Perform other duties as assigned

Explore Loan Servicing Specialist at Midland States Bank. Review requirements and application details.