Loan Specialist

• Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships
• Answer calls from an inbound queue regarding booked consumer loan products
• Assist with outbound follow-up calls, chats, emails, and fax requests
• Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses
• Assist with loan correction requests, including interest calculations, credit reporting disputes, payment adjustments, and other loan corrections
• Perform loan, share, payment, and error adjustments in Symitar
• Handle loan payoff requests accurately and promptly
• Record all interactions and resolution efforts in Symitar
• Advise on servicing requests involving adjustments, credit reporting, flood insurance, subordinations, reconveyances, SCRA benefits, and check payments/payoffs
• Support loan protection questions, including proof of insurance and debt cancellation products
• Liaise with the Titles team regarding collateral vehicle titles and MACU liens
• Maintain detailed knowledge of consumer loans, processes, products, promotions, and regulations through ongoing training and internal communications
• Educate callers on loan processes and regulations and interpret loan documents
• Comply with federal regulations and credit union guidelines
• Build cooperative relationships with branches, Service Center, and support teams
• Uphold professional communication, including during escalated situations
• Respond through email, chat, and Online branch messaging systems
• May assist in training other Loan Servicing employees
• Perform other duties as assigned

Explore Part-Time Loan Servicing Specialist at Mountain America Credit Union. Review requirements and application details.