Maintenance Coordinator

• Own assigned work orders from intake to close-out, following established workflows and documentation standards
• Meet CSAT targets and SLA commitments across all tenant and owner communications
• Manage and reduce a backlog of escalated maintenance issues through daily prioritization
• Schedule and coordinate service appointments between tenants and vendors
• Conduct consistent follow-ups to ensure repairs are completed to a high standard
• Maintain accurate, timely records in systems for every request and communication
• Collaborate across teams to resolve escalations
• Deliver a world-class servicing experience for tenants and owners across maintenance requests, including intake, triage, approval, scheduling, completion, and quality verification

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