Maintenance Coordinator

• Serve as the front door of the maintenance operation
• Take and enter phone and assisted requests, confirming location, symptoms and access availability
• Monitor automated work routing and handle exceptions, misroutes and unacknowledged work
• Escalate issues to the duty lead
• Send approved status updates to residents and manage access windows with barracks management
• Keep Awaiting Parts and Awaiting Access work current
• Return jobs to scheduling when parts arrive or access is confirmed
• Maintain the coverage roster and on-call schedule
• Log after-hours calls
• Produce daily open-ticket and aging reports for daily operations review
• Log every call and request according to established call-logging standards
• Follow escalation procedures for emergencies and safety issues
• Protect resident information and follow privacy practices
• Support field maintenance operations from an office-based service desk
• Travel daily between buildings on the installation

Maintenance Coordinator jobs in Kentucky

Maintenance Control – Service Desk Coordinator