Manager

• Evaluate processes, develop action plans, and coordinate strategic implementation of quality-system processes and corrective actions at the plasma donor center
• Maintain oversight of the center’s quality management system and drive continuous quality improvement
• Ensure compliance with applicable state, federal, and company regulations
• Implement SOPs for quality control and regulatory compliance
• Oversee the center training program, audit training records, and maintain training files
• Collaborate with the Center Manager to maintain product quality, donor suitability, and donor safety
• Direct and manage Quality Systems Associate personnel functions, including work assignment, hiring, development, training, discipline, termination, scheduling, and follow-up
• Oversee internal and external audits, including preparation, execution, responses, corrective/preventive actions, and follow-up
• Assess trends, investigate procedural failures, and improve quality and training systems
• Document deviations and customer complaints and perform root-cause analysis
• Investigate trends and follow up on corrective/preventive actions, system implementations, and process-improvement plans
• Oversee product and biohazard waste shipments, including regulatory compliance, labeling, documentation, and final shipment authorization
• Review unsuitable test results, unit lookback information, donor adverse-event reports, and related documentation
• Ensure annual job and center training is completed and documented
• Observe employee training to verify competency before independent work
• Verify supplies and materials meet quality requirements and are stored appropriately; investigate and reject nonconforming supplies
• Determine donor suitability activities and manage donor deferrals and reinstatements
• Prepare quality-analysis reports and research systemic compliance issues
• Ensure CLIA proficiency-test surveys, complaint investigations, and training are documented
• Hold monthly Quality Meetings to communicate updates and manage action outcomes

Plasma Center Quality Systems Manager

• Serve as the primary field-based lead for proactive education, assistance, and issue resolution regarding patient access to J&J Oncology therapies
• Spend a minimum of 50% of time on-site with healthcare providers and assess their education needs
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local team’s reimbursement expert and subject matter expert on access and affordability solutions
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned Oncology accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Monitor product coverage, access changes, marketplace conditions, and stakeholder practices
• Customize resourcing and messaging for HCPs and HCP staff
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager, Oncology

• Serve as the primary field-based lead for proactive education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Oncology therapies
• Spend a minimum of 50% of time on-site with HCPs, assess education needs, and facilitate stakeholder collaboration
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local reimbursement expert and subject matter expert on access and affordability solutions
• Address critical patient access and affordability issues
• Provide field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned Oncology accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Execute business according to ethical, legal, and compliance standards and complete required training
• Monitor product coverage, access knowledge, marketplace conditions, and stakeholder practices
• Customize resources and messaging for healthcare providers and staff

• Develop, assess, and facilitate complex care management activities for members with primarily physical needs
• Evaluate member needs, access barriers, and social determinants of health
• Develop ongoing care/service plans and collaborate with providers, specialists, and community resources
• Identify care problems and barriers and provide care management interventions
• Coordinate between members, families/caregivers, and care provider teams
• Monitor member status, condition changes, and progress toward care plan goals; revise plans as needed
• Provide resource support for employment, housing, participant direction, independent living, justice, and foster care services
• Facilitate timely access to needed care and services
• Conduct telephonic, digital, home, and other site outreach
• Collect, document, and maintain member information and care management activities for regulatory compliance
• Educate members and families/caregivers on disease processes, care gaps, provider instructions, care options, referrals, and healthcare benefits
• Provide leadership feedback on opportunities to improve care quality and cost-effectiveness
• Perform other assigned duties and comply with policies and standards

Care Manager, RN

• Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders
• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results
• Reinforce consultative service expectations and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty
• Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices
• Build and execute district talent plans supporting hiring, development, retention, succession readiness, leadership capability, and workforce readiness
• Ensure offices are ready to serve clients by reinforcing compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations
• Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability
• Partner with Area Experience Leaders to develop and execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up

District Experience Manager

• Coordinate operating group Quality Management functions
• Oversee QC programs for aggregate and hot mix asphalt production operations
• Develop and implement corporate Quality Management initiatives
• Direct and manage quality control activities, including laboratory testing, QA programs, mix design validation, and QC standards
• Support QC Managers with QM programs and operation-specific quality programs
• Provide technical support for QC Managers and operations
• Review RFP quality requirements and asphalt mix designs
• Determine QC plans to meet requirements while minimizing risk and cost
• Participate in process improvement activities and disseminate best practices and standard operating procedures
• Support QC staff development and succession planning
• Perform quality management audits of area, region, and project quality operations
• Assist with quality budgets and forecasts
• Develop relationships with public agency technical staff, customers, and engineering firms
• Promote Granite’s safety procedures and compliance with OSHA and MSHA rules

Quality Manager

• Develop, assess, and facilitate complex care management activities for primarily physical-needs members
• Provide personalized care plans and education for members and their families
• Evaluate member needs, barriers to appropriate care, and social determinants of health
• Develop ongoing care plans and collaborate with providers, specialists, and community resources
• Identify care problems and barriers and provide appropriate interventions
• Coordinate between members, families/caregivers, and care provider teams
• Follow up and monitor member status, changes in condition, and progress toward care-plan goals
• Provide resource support for employment, housing, participant direction, independent living, justice, and foster care services
• Facilitate care management and timely access to needed care or services
• Conduct telephonic, digital, home, and other site outreach
• Collect, document, and maintain member information and care-management activities for regulatory compliance
• Educate members and families/caregivers on disease processes, care gaps, provider instructions, care options, referrals, and healthcare benefits
• Provide leadership feedback on opportunities to improve care quality and cost-effectiveness
• Comply with all policies and standards and perform other assigned duties