Manager

• Overall responsibility for delivery, profitability, customer satisfaction, and resource management within the assigned customer portfolio
• Ensure deliveries comply with contracts, internal procedures, and agreed service targets
• Participate in the operational MPS management team and the strategic Operations management team
• Manage employees in Trondheim
• Plan resources and optimize utilization of available resources
• Contribute to competence development, performance follow-up, and employee engagement
• Ensure compliance with internal routines, processes, and guidelines
• Develop strategies and operationalize approved goals and initiatives
• Manage and follow up customer contracts and maintain customer-specific service descriptions
• Act as the customer's primary escalation point for delivery deviations or challenges
• Ensure high customer satisfaction through proactive follow-up and continuous improvement
• Manage delivery quality, efficiency, and profitability
• Handle deviations, implement corrective actions, and follow up SLA breaches
• Ensure correct invoicing according to contracts and agreements
• Identify profitability improvements and collaborate with sales on upselling and service development opportunities
• Deliver results related to customer satisfaction, SLAs, delivery quality and profitability, invoicing, resource utilization, employee development, and process compliance

Manager jobs in Norway

Team Manager – Service Delivery Manager