Marketing

• Promote HGV and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers
• Provide customer and concierge services while projecting a professional company image
• Respond to guests in a timely manner and represent HGV Cultural Values
• Develop professional relationships with hotel staff and follow HGV management protocols
• Distribute approved promotional information and incentives to guests meeting tour site qualifications
• Complete required paperwork accurately and enter customer contacts and tour dispositions in CRM tools including VOICE, CHORUS, Eclipse, and Salesforce
• Confirm guest appointments to ensure tour attendance
• Review production reports and notify the manager of challenges
• Follow gifting procedures to meet monthly costs
• Maintain established monthly Minimum Performance Standard
• Provide information to the Fulfilment Department to assist with pre-gifting guests before tours
• Carry out reasonable management requests within capability

Explore Marketing Representative – In-House, Pre-Arrival at Hilton Grand Vacations. Review requirements and application details.