Medical Receptionist

• Answer multi-line telephones and operate/troubleshoot photocopiers, office equipment, and computer ordering systems
• Secure, sort, open, and distribute forms, mail, communications, office supplies, and equipment
• Provide backup coverage for support staff and complete special projects
• Coordinate and maintain efficient office operations
• Maintain accurate scheduling systems and patient scheduling reports
• Train and orient appropriate office staff on front-office responsibilities
• Inventory and reorder equipment, supplies, and floor stock items
• Obtain insurance information, check patient eligibility, update demographics, and process patient payments
• Perform end-of-day reconciliation and correct billing errors using programs including BOS
• Gather and process forms for authorization of visits, tests, labs, and procedures
• Obtain appropriate consent for care and authorization to obtain or release information
• Prepare and distribute departmental communications and maintain distribution lists
• Communicate with providers and staff regarding scheduling concerns and consult clinic leadership about system problems
• Maintain confidentiality, document and communicate needed actions to management, and support compliance and safety requirements
• Provide prompt, courteous patient service and de-escalate concerns from callers and patients

Explore Medical Office Receptionist at Northern Arizona Healthcare. Review requirements and application details.