Medical Receptionist

• Greet patients and create a welcoming, patient-centered atmosphere
• Guide patients through check-in processes, including virtual tablets
• Address patient questions and concerns
• Communicate walk-ins, schedule changes, and patient needs to ensure seamless guest flow
• Troubleshoot patient issues and escalate concerns to the office manager, physician, or billing department
• Perform front desk and lobby opening and closing tasks
• Print patient demographics and schedules
• File necessary paperwork
• Maintain a clean and organized lobby
• Manually check in patients unable to use virtual systems
• Communicate patient arrivals, delays, and on-site needs to team members
• Contribute to teamwork and the overall success of the office