Medical Receptionist

• Handle high-volume inbound patient calls across three practice locations
• Communicate clearly, professionally, and patiently with patients, including elderly patients
• Address routine appointment, refill, and general inquiry calls according to office protocols
• Route calls, messages, and concerns to appropriate team members
• Schedule, reschedule, and coordinate patient appointments
• Review patient needs and appointment history to determine scheduling workflows
• Escalate scheduling issues requiring provider or office-level guidance
• Navigate AdvancedMD to review patient charts, appointment history, messages, refill-related information, and administrative details
• Document patient interactions, messages, and scheduling updates accurately
• Receive and route refill-related inquiries according to practice protocols
• Route medication-related questions and clinical concerns to appropriate providers or team members
• Avoid giving medical advice, approving refills, or making independent clinical decisions
• Follow office workflows and communication protocols
• Recognize and escalate urgent, unclear, clinical, or sensitive concerns
• Support communication between patients, front desk staff, providers, and internal teams

Explore Medical Receptionist – Primary Care at Winning Assistants LLC. Review requirements and application details.