Medical Receptionist

• Manage front office daily activities for the practice location
• Ensure quality customer service for in-person and remote patients and clinicians
• Create a positive work environment and support in-office clinician and staff engagement activities
• Conduct schedule preparation, ensuring paperwork, documentation, payment information, demographics, and patient charts are complete and accurate
• Perform general office duties, including mail sorting, document scanning, e-faxes, shared office email, cleanliness, and upkeep
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction
• Greet and check patients in and out
• Respond to patient needs and manage sensitive situations using crisis and de-escalation processes
• Support patients via phone, email, and portal with billing, scheduling, release requests, and other inquiries
• Manage phone-system queues and answer calls promptly
• Assist with telehealth access, Patient Portal issues, and troubleshooting
• Triage urgent patient issues, direct them to appropriate departments, and escalate as needed
• Collect in-person and telehealth copayments and account balances
• Complete insurance eligibility verification and resolve related issues with patients
• Provide clinicians with administrative support, including sending letters and faxes
• Coordinate with clinicians regarding patient questions
• Audit clinician schedules for appointment accuracy
• Maintain a pleasant, secure, and motivational practice environment

Medical Receptionist jobs in Ohio

Medical Office Receptionist