Medical Records Specialist

• Complete incoming release-of-information (ROI) requests in a timely and efficient manner
• Maintain 100% ROI accuracy
• Complete STAT requests within one hour and all other ROI requests within a 24-hour turnaround time
• Keep all queues current
• Validate requests and authorize release of protected health information (PHI) according to established procedures
• Perform quality checks on released records for accuracy, confidentiality, and proper invoicing
• Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal
• Complete legal affidavits and questions as needed
• Scan ROI requests into charts regularly
• Follow HealthMark and client-specific ROI policies
• Maintain a professional appearance and a clean, orderly work area
• Properly store records and files before leaving the area and ensure adequate supplies
• Maintain and update the facility guide as needed
• Provide attentive and respectful customer service
• Follow through on commitments and proactively identify and de-escalate patient complaints
• Communicate effectively with customers and achieve maximum customer satisfaction
• Adhere to HIPAA regulations and organizational privacy and security policies
• Report known or suspected unauthorized access, use, or disclosure of PHI immediately
• Complete required company-sponsored and regulatory training programs

Explore Medical Records Processing Specialist at HealthMark Group. Review requirements and application details.