Navigator

• Serve as a trusted resource for team members experiencing life events by providing guidance regarding benefit programs, leave options, and available resources
• Advise team members on eligibility requirements, enrollment actions, required documentation, and applicable timelines
• Educate team members on the impact of leave on benefits, payroll deductions, arrears, and return-to-work requirements
• Manage and resolve routine and moderately complex benefits and leave inquiries
• Collaborate with Benefits Analysts, Leave Specialists, and other subject matter experts
• Maintain thorough, accurate, and compliant case documentation in designated systems
• Prepare and deliver clear, empathetic communications
• Interpret and explain benefit and leave policies, eligibility provisions, and program requirements
• Guide team members and leaders to systems, tools, self-service capabilities, job aids, FAQs, and educational materials
• Assist in developing and maintaining job aids, FAQs, reference materials, and educational content
• Deliver foundational education on benefits administration and leave procedures
• Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors
• Contribute to process improvement initiatives and cross-functional projects

Benefit Navigator

• Cultivate referral relationships
• Manage assigned territory
• Complete patient assessments
• Make sales contacts
• Analyze referral and admission data from the assigned territory
• Collaborate with business development team members, Admissions Manager, admission staff, nursing, and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives
• Work under the direction of the Director of Business Development

Navigator jobs in Louisiana

Benefit Navigator

Clinical Navigator – FT Days