Network Engineer

• Serve as a Tier 3 technical escalation resource and senior service-delivery lead for assigned managed-network clients
• Resolve complex network outages, chronic performance issues, configuration defects, and service-impacting conditions
• Lead advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, wireless, VPN, circuits, network services, and monitoring platforms
• Develop and validate remediation plans, corrective actions, implementation procedures, rollback plans, and post-change verification steps
• Support P1/P2 incident response with technical analysis, impact assessment, stakeholder updates, and post-incident follow-through
• Identify recurring incidents, monitoring gaps, technical debt, capacity constraints, single points of failure, and supportability risks
• Design, implement, and optimize scalable LAN, WAN, data-center, cloud-connected, and secure remote-access solutions
• Configure and maintain advanced routing and switching technologies
• Manage and optimize enterprise firewall platforms, including Palo Alto Networks firewalls, Panorama, GlobalProtect, security policies, threat-prevention profiles, and high-availability configurations
• Develop, test, and document failover, resiliency, and disaster-recovery strategies
• Create and maintain technical documentation, standards, diagrams, runbooks, knowledge articles, and operational support procedures
• Provide technical leadership and mentorship to junior engineers and operations teams
• Own or co-lead recurring service reviews for assigned managed-network clients
• Lead customer-facing operational and strategic discussions and communicate service performance, risks, dependencies, priorities, and decisions
• Maintain account continuity across incidents, problems, changes, recurring issues, lifecycle concerns, customer priorities, and cross-functional dependencies
• Prepare executive-ready status updates, risk summaries, root-cause follow-up, service-improvement plans, and roadmap inputs
• Coordinate technical and customer escalations, tracking impact, ownership, communications, dependencies, next actions, and closure criteria
• Partner with operations, service desk, incident leadership, engineering, account management, project management, and other service teams
• Support post-incident reviews and confirm preventive-action completion or escalation
• Maintain visibility into lifecycle, firmware, capacity, resiliency, monitoring coverage, circuit dependencies, configuration standards, and technical debt
• Analyze operational data and ticket trends to prioritize service-improvement actions
• Develop and track corrective-action and service-improvement plans through completion, validation, or escalation
• Contribute to quarterly business reviews, annual planning, lifecycle roadmaps, modernization initiatives, and account strategy
• Identify lifecycle, modernization, resiliency, capacity, automation, or professional-services needs and coordinate technical discovery and handoff

Explore Senior Network Engineer at Netrix Global. Review requirements and application details.