Network Engineer

• Deploy, commission, and augment new and existing DWDM network infrastructure across global sites
• Work with field teams to review OTDR traces, scope fiber, test insertion loss/ORL, and troubleshoot physical fiber plants
• Collaborate with dark fiber providers, ISPs, and colocation vendors to evaluate fiber spans and oversee fault resolution
• Diagnose and resolve complex optical issues, including link degradation, OSNR drops, and transponder/line-card faults
• Act as a subject matter expert and final escalation point for production network issues
• Use AI-driven tools and scripting to automate workflows, accelerate root-cause analysis, and streamline network deployments
• Mentor junior engineers and field personnel on optical testing, fiber handling, and vendor-specific platform management
• Plan, build, maintain, and operate Akamai's global DWDM network supporting its cloud, edge, security, content delivery, and AI platforms

Network Engineer II

• Support and maintain enterprise and manufacturing network infrastructure at the Costa Rica facility
• Install, configure, and maintain network switches, routers, wireless systems, and firewalls
• Monitor network performance, document issues, and escalate as needed
• Support network security measures across the environment
• Troubleshoot and resolve incidents in a timely manner
• Maintain network diagrams, configuration documentation, and asset inventories
• Collaborate with senior engineers on network projects, upgrades, and facility expansions
• Support network reliability for mission-critical manufacturing systems and applications
• Work with OT/Manufacturing Network Engineers on operational technology networking tasks
• Stay informed about evolving networking technologies and industry best practices

• Provide end-to-end support for customers with a focus on SDWAN, preferably Versa Networks, Internet, and related services
• Troubleshoot and configure basic LAN setups, including routers and firewalls, and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions
• Manage and troubleshoot SDWAN networks, business data circuits, VoIP services, VPNs, managed routers, firewalls, and other custom-managed services