Network Engineer

• Provide end-to-end support for customers with a focus on SDWAN, preferably Versa Networks, Internet, and related services
• Troubleshoot and configure basic LAN setups, including routers and firewalls, and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions
• Manage and troubleshoot SDWAN networks, business data circuits, VoIP services, VPNs, managed routers, firewalls, and other custom-managed services