Network Engineer

• Serve as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
• Install and configure systems according to design specifications.
• Assist with analysis, troubleshooting, repair, and performance tuning of complex systems and hardware components.
• Support the ITIL Service Transition process, ensuring new and modified services are documented and Operations personnel are informed and trained.
• Support testing and evaluation of technologies under review.
• Plan, document, and implement software patches and upgrades for infrastructure components.
• Actively monitor the environment and assign problem tickets and incidents; schedule reviews to determine support needs.
• Provide technical support and 24X7 incident response.
• Assist with root cause analysis of failures causing downtime or performance outside service-level agreement tolerances.
• Assist with developing and supporting annual infrastructure performance and capacity reports.
• Report to the department Manager or Director.
• Work in a normal office environment; the position may have additional physical-demand and respiratory fit-test requirements.