Network Engineer

• Provide issue escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities
• Perform fault isolation, troubleshooting, and resolution support for critical customer service interruptions
• Gather information, diagnose network issues, drive issues to resolution, and identify root causes
• Escalate unresolved issues to Tier 3 Principal Network Engineers
• Complete service requests, network implementations, migrations, and change management engineering activities
• Identify opportunities for Continual Service Improvement to improve security, efficiency, cost, and performance
• Document customer issues, communications, resolution steps, and status in ServiceNow
• Lead resolution of highly complex issues escalated by the Network Engineering team
• Proactively identify problems before they occur
• Follow and document change management, escalation, notification, ticket documentation, and customer issue resolution processes
• Mentor NOC teams, Associate Network Engineers, and peers
• Provide on-call support for Tier 2 technical issues

Explore Network Engineer at ATSG. Review requirements and application details.