Network Engineer

• Staff the client intake channel during the assigned shift, qualify and triage requests, and own first response within committed service levels
• Diagnose and resolve incidents across the Cloudflare stack, including WAF, DDoS mitigation, rate limiting, bot management, CDN and caching, DNS, TLS, load balancing, Zero Trust and Workers
• Qualify monitoring alerts, follow documented runbooks, and create tickets where required
• Escalate to senior engineers, the MSP & Support Lead and Cloudflare Support according to the escalation matrix
• Maintain accurate Jira ticket records, including detection source, priority and timestamps
• Execute production configuration changes under formal change control with four-eyes validation and documented rollback plans
• Provide technical coverage during client go-live windows, including pre-go-live validation and post-cutover monitoring
• Maintain Cloudflare configuration as code using Terraform and version control
• Investigate and resolve configuration drift identified through automated nightly comparisons
• Deliver proactive configuration and security-posture audits, false-positive analysis, cache and rate-limit calibration, DNS and certificate hygiene, and unused-rule cleanup
• Analyse traffic and security telemetry using Cloudflare Analytics, GraphQL API and log data
• Recommend and implement security and performance improvements and demonstrate their impact
• Contribute to root-cause analysis and problem management following major and recurring incidents
• Collaborate with client NOC and security teams during operational channels and major incident bridges
• Write and maintain runbooks, Standard Operating Procedures and configuration documentation in Confluence
• Support professional services and implementation teams during escalations and managed-service handovers
• Share technical knowledge across the team

MSP Engineer, Network and Security

• Maintain a precise, up-to-date registry of all hardware, including laptops, peripherals, and high-performance GPU units
• Lead technical onboarding and offboarding, ensuring hardware and software access is provisioned or revoked promptly
• Serve as primary point of contact for Tech2Let and other external vendors for hardware leasing, maintenance, and procurement
• Implement and enforce asset security protocols and data protection standards across company devices
• Create and maintain Standard Operating Procedures for IT support, system handovers, and emergency recovery
• Manage secure hardware transfers between team members, ensuring devices are wiped, inspected, and correctly re-imaged
• Provide first-line internal IT support and troubleshoot hardware and software issues for the Dubai team

Network Engineer jobs in United Arab Emirates

MSP Engineer, Network and Security

IT Systems and Network Administrator