Network Operations

• Act as the initial point of contact for customers via ticketing system, phone, or email
• Perform initial triage, classification, and prioritization of incoming tickets according to SLAs and escalation processes
• Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues
• Identify and troubleshoot basic network issues, including connectivity failures, latency, and packet loss
• Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments
• Escalate complex or unresolved issues to L2/L3 teams
• Perform initial diagnostics using FortiManager, FortiAnalyzer, Zabbix, and Junos Space
• Provide first-line support for network connectivity, VPN access, and firewall policy inquiries
• Log all support requests in the ticketing system, such as Jira

Network Operations jobs in Greece

ISC Engineer L1, NOC Engineer L1