Network Operations

• Monitor Voice and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment
• Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities
• Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure
• Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status
• Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures
• Conduct routine shift activities, operational checks and network health monitoring
• Support planned maintenance activities, post-change monitoring and service verification exercises
• Operate and support Voice and Data Core networks and charging platforms across 2G, 3G, LTE and 5G SA technologies, including native, VNF and containerised environments
• Follow Vodafone operational procedures, security standards, governance requirements and incident management processes
• Coordinate with internal support teams, field technicians, suppliers and external stakeholders to support service restoration activities
• Review active alarms, incidents and pending tickets to ensure timely follow-up and resolution
• Support inventory validation activities and report discrepancies to relevant teams
• Ensure compliance with site access procedures and operational controls during incident handling and resolution activities
• Contribute towards achieving agreed operational KPIs and SLAs

Explore Voice & Data Core NOC Engineer at Vodafone. Review requirements and application details.