Network Operations

• Analyze and solve complex ITM/ATM/Device system-related operational and customer issues using monitoring systems and coordinating third-party support technicians in the field
• Escalate production issues for quick resolution using independent decision-making
• Support continuous development of ITM/ATM/Device support systems
• Prioritize daily workflows and multitask
• Resolve highly complex technical, operational, and client-impacting problems within established guidelines
• Monitor, identify, research, compile, and report daily operational fleet administrative data
• Analyze, mitigate, clear, and report moderately complex operational data from production, productivity, financial, and quality statistics
• Create and maintain ITM/ATM/Device performance dashboards and fulfill ad hoc data requests
• Identify trends and recurring issues and recommend streamlined functions and processes
• Assist in developing and implementing policies, procedures, and training materials
• Provide training to others in the department/function

Network Operations jobs in North Carolina

Network Control Support Specialist I