Network Operations

• Monitor system performance and cloud infrastructure services to ensure connectivity and service availability
• Perform regular checks on infrastructure systems and services
• Respond to incidents, outages, and performance alerts; categorize issues for escalation
• Proactively monitor and identify events and resolve issues
• Respond to and resolve customer escalations within the SLA window
• Turn up customer applications and services according to standard procedures
• Open and track carrier and internal tickets through resolution

Explore NOC Technician at Five9. Review requirements and application details.