Network Operations

• Monitor real-time dashboards and alerting systems to identify network outages, offline devices, screen failures, and content-rendering issues
• Triage and prioritize alerts based on severity, SLAs, and service impact
• Perform first- and second-line technical diagnostics and corrective actions using logs, diagnostic tools, and remote-access platforms
• Determine root causes and restore service
• Investigate missing, incorrect, or outdated campaign content by validating scheduling, creative status, and programmatic delivery
• Re-sync or republish campaigns to affected devices
• Document actions, findings, and resolutions in the service management system
• Contribute to knowledge articles
• Escalate persistent or high-impact issues to senior engineers, specialists, or on-site operations
• Collaborate with remote support engineers, field teams, technology partners, and internal business teams
• Analyze incident trends and operational data to participate in root cause analysis, automation, and reliability improvements
• Support the operational performance, monitoring, and stability of an IoT network of approximately 15,000 digital screens across the UK and EU
• Contribute to achieving 99% network availability, accurate customer campaigns, and reliable digital-screen operations

Network Operations jobs in United Kingdom

Network Monitoring Specialist – Digital Screen Support