Office Coordinator

• Interface with patients, family members, physicians, visitors, and other guests in a courteous and professional manner
• Register patients in the Practice Management Information System (PMIS), obtaining and verifying demographic and insurance information
• Review electronic eligibility verification responses to ensure insurance coverage is active
• Present patients with appropriate paperwork based on appointment type and registration status
• Monitor the reception area and communicate schedule adjustments
• Maintain a neat and orderly waiting area
• Answer incoming phone calls, take and deliver messages, triage calls, and check voicemail
• Process patients through computer-based scheduling systems for appointments, surgeries, procedures, and testing
• Ensure security and accuracy of patient files, payments, and databases
• Communicate with physicians’ offices and staff; manage tasks through the EHR and Patient Portal
• Review patient accounts and collect co-payments, deductibles, and outstanding balances
• Post payments in PMIS and reconcile records and receipts at the end of each shift
• Respond to centralized billing office information requests for timely and accurate claims submission
• Schedule follow-up appointments, diagnostic testing, and other patient services
• Ensure services are authorized and required referrals are active
• Support government incentive programs by collecting and recording required data and communicating with patients
• Assist with physician billing entry and reconciliation of inpatient, outpatient, and surgical charges
• Perform other duties as assigned

Explore Office Coordinator, Orthopedics at Mary Washington Healthcare. Review requirements and application details.