Office Support

• Assist customers with timely resolution of questions and purchases
• Troubleshoot website issues and guide customers through resolutions
• Manage waitlist operations and sales, including line management, check-in, and credit card processing
• Assist patrons with purchasing and fulfilling pass and package orders online
• Report technical problems to the Manager
• Sell tickets and answer general questions at theater box offices
• Reference ticket availability information to provide accurate information to the public
• Report problems to box office management
• Maintain a clean and orderly ticket counter
• Coordinate collection of lost and found items at Festival venues
• Enter and track customer and lost-item information in the Lost and Found system
• Communicate routinely with patrons about lost items
• Provide information booths with necessary resources throughout the Festival
• Support other box office employees as necessary
• Problem-solve in real time to resolve patron issues quickly
• Collaborate with fellow employees and demonstrate initiative

Explore Festival Agent, Box Office Ticketing and Support at Sundance Institute. Review requirements and application details.