Onboarding Specialist

• Welcome newly signed Mandarin-speaking partners to the Owner platform
• Align expectations to ensure high-quality mobile app and website launches
• Manage a portfolio of partners across different onboarding stages
• Handle high-volume inbound and outbound emails, calls, and SMS messages
• Use Salesforce to log all activity
• Collect required assets and information
• Coordinate internally across multiple teams
• Set expectations ahead of launch and ensure smooth handoff to the Restaurant Success Manager
• Advocate for restaurant owners and help them maintain ownership of their mobile app or online presence
• Coach and educate restaurant owners on online ordering setup best practices using statistics and SEO testing
• Work on projects and initiatives to improve internal processes
• Provide product feedback to engineering to influence platform design
• Collaborate with cross-functional teams

Onboarding Specialist jobs in Costa Rica

Customer Onboarding Specialist, Mandarin Speaking