Onboarding Specialist

• Welcome and support new customers
• Build trusted relationships with prospects and customers
• Present the application and its features via Google Meet
• Help customers configure their accounts and get started with the platform
• Answer questions and reassure users during their first steps with Dougs
• Identify customers’ specific needs and recommend suitable solutions
• Provide ongoing advice and support to ensure customer satisfaction and retention
• Create and update guides and tutorials
• Host training webinars
• Monitor customer satisfaction and identify areas for improvement
• Work with the Sales team to optimize the onboarding experience and support deal closure
• Collaborate with Support to resolve technical issues
• Engage with subject-matter teams on accounting, legal, and payroll matters
• Share customer feedback with the Product teams to improve the customer experience

Onboarding Specialist jobs in France

Customer Onboarding Specialist