Onboarding Specialist

• Lead a team of 8–10+ delivering end-to-end onboarding and off-boarding for customers and employees
• Complete customer offers and enter payroll
• Own and improve throughput, cycle-time efficiency, CSAT, onboarding/off-boarding accuracy, and SLA adherence metrics
• Maintain high standards for detail and follow-through; trace issues to root cause
• Work with Product teams to surface, prioritize, and resolve customer and employee issues through launch
• Build scalable process, tooling, and playbook improvements
• Plan and roll out team initiatives, measuring outcomes
• Partner with People Operations, Immigration, Payroll, Legal, and Client Services across jurisdictions
• Manage performance through expectations, feedback, recognition, and coaching

Onboarding Specialist jobs in India

Manager, Onboarding