Onboarding Specialist

• Project manage onboarding for a full book of customers from signed through setup and self-sufficiency
• Coordinate data migration with the dedicated migration team
• Assess customer setups and configure Gymdesk to match their operations
• Train customers and staff on relevant Gymdesk functionality
• Deliver an efficient, personal, and helpful launch experience
• Communicate customer feedback to the Product team
• Identify friction early and manage escalations before they become churn risks
• Work with the VP of Customer Success to develop scalable onboarding systems and playbooks