Onboarding Specialist

• Serve as the customer's main point of contact during initial onboarding
• Understand clients' business and technical needs
• Own the onboarding process and coordinate with clients and internal teams
• Lead onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings
• Train customers through coaching sessions and answer questions via video and email
• Provide technical and consultative customer support
• Guide customers on Wordly platform best practices
• Assist the Customer Success Team with workflows and data for tracking and reporting
• Advocate for customers and provide insight into their experience and product needs
• Develop, improve, and innovate the onboarding playbook
• Answer customer emails and chats as part of first-line support
• Investigate and troubleshoot customer situations
• Answer the 24/7 emergency line on a rotating basis

Explore Onboarding Specialist, German Speaking at Wordly. Review requirements and application details.