Onboarding Specialist

• Conceptualize and use a consultative approach to create high quality, professional hospitality websites through the in-house website builder
• Manage website onboarding projects and service delivery timelines for multiple accounts
• Manage records and task management systems related to website service delivery
• Communicate with different customer profiles through video calls, emails, and voice calls
• Collaborate with website designers to deliver websites on time
• Assist with website service scoping and questions from potential customers
• Investigate website errors; support, research, and suggest website service improvements
• Manage internal escalations and coordinate with internal teams to provide onboarding updates or resolve customer concerns
• Onboard customers and efficiently publish quality websites by following internal procedures and collaborating with website designers
• Use graphic design tools to create visual elements aligned with customer branding
• Research and develop content to build websites quickly
• Provide genuine customer service to customers worldwide
• Resolve and handle customer complaints
• Stay current with effective website trends and development techniques
• Handle multiple deadline-driven pressures
• Participate in website service improvement processes and projects

Explore Website Onboarding Specialist at Cloudbeds. Review requirements and application details.