Onboarding Specialist

• Facilitate effective communication between sales and services teams, ensuring alignment on onboarding timelines and expectations
• Coordinate and/or execute onboarding of new partners from signing through marketplace listing creation
• Manage SOPs and drive process improvements for internal programs
• Provide ongoing communication and support to SEMs from brand setup through first sale
• Assist in pre-sales activities, including calls and in-person meetings with potential clients
• Provide training and ongoing support to internal teams and external partners
• Develop and deliver training materials and sessions for various audiences
• Manage initial setup and coordination for brand expansions
• Maintain communication with sales, services, brand management, marketplace, fulfillment, and territory offices
• Own the partner offboarding process from start to finish
• Manage brand escalations with Legal, Accounting, Reverse Logistics, and Ecommerce teams
• Report to the Associate Director of Partner Experience and regularly interact with the Director of Partner Experience
• Collaborate across nearly every function worldwide
• Train and manage a team in India

Explore Partner Onboarding Manager at Pattern Bioscience. Review requirements and application details.