Onboarding Specialist

• Oversee end-to-end onboarding and administrative support for external vendors.
• Manage vendor onboarding from initial intake and documentation through account provisioning, equipment delivery, and handoff to the appropriate technical team.
• Administer Secure Admin Workstations (SAWs), including request coordination, setup, shipment tracking, returns, replacements, and ongoing lifecycle management.
• Coordinate ordering, provisioning, shipping, and return of smartcards, card readers, security keys, and other required access devices.
• Submit, monitor, and follow up on external workforce records, background screenings, required training, purchase orders, organizational identifiers, and system access requests.
• Monitor and maintain vendor compliance records, including GOVID and SSPA status, and follow up on outstanding requirements and overdue attestations.
• Provide basic technical support for SAW onboarding, computer setup, and access-related issues; escalate complex problems to support teams.
• Manage onboarding and SAW work queues, status updates, aging requests, backlogs, dependencies, and escalations.
• Coordinate account reinstatements, onboarding holds, expired screenings, and re-onboarding activities with HR and support teams.
• Maintain and update onboarding procedures and documentation.
• Coordinate with vendors, managers, engineering, procurement, mailrooms, and support organizations across U.S., EMEA, and APAC time zones.
• Maintain accurate and confidential onboarding, screening, equipment, access, and compliance records.
• Communicate outstanding actions, deadlines, and compliance gaps to vendors and internal stakeholders.

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