Operations

• Own day-to-day delivery of US production, inventory, fulfilment, and logistics through outsourced 3PL and co-manufacturing partners
• Set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and provide accurate reporting and recommendations to the Operations Director
• Lead relationships with 3PL and co-manufacturing partners, including aligning production and fulfilment priorities and confirming deadlines
• Report on dispatches, aged orders, production, stock, risks, sales run rates, and forecast variances
• Investigate missed commitments, drive recovery actions, verify closure, and escalate capacity gaps and stockout risks
• Convert approved production plans into daily and weekly schedules; track SKU production, component availability, and shortfalls
• Maintain accurate production jobs, purchase orders, receipts, and records in Cin7; reconcile actual production and correct discrepancies
• Document quality complaints, gather batch records and process evidence, coordinate corrective actions, and verify effectiveness
• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment against channel requirements
• Maintain PO versions, routing, BOL, ASN, and EDI records for warehouse and Finance handoffs
• Resolve overdue, partial, replacement, and unscanned orders; reconcile systems with physical dispatches
• Confirm carrier handover, track domestic freight, review carrier performance, and manage delivery-window risks
• Coordinate stock counts, recounts, month-end reconciliations, and variance resolution
• Reconcile Amazon stock with Cin7 and prepare replenishment requirements using forecasts and inbound receipts
• Resolve discrepancies across Cin7, 3PL warehouse management systems, Shopify, and Faire
• Check 3PL, co-manufacturing, and domestic freight charges against approved rates and services
• Document late or incorrect orders, production errors, replacement costs, and inventory losses
• Provide Finance with shipment costs, invoices, terms, and due dates; follow up on uninvoiced shipped orders
• Improve recurring workflows, document procedures, and verify automated or AI-assisted outputs
• Analyse fulfilment and freight costs by channel and review packaging and shipping assumptions for new products and bundles

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