Operations

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors
• Assist families with completing medical or therapy-related forms and gather required information accurately
• Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
• Contact external organizations to gather or verify information and complete administrative forms
• Follow up on documentation, open items, and outstanding requests
• Maintain clear, professional, and compassionate communication
• Maintain organized digital files and documentation using Google Drive or similar tools
• Write short reports or summaries following calls and meetings
• Assist with data entry, form submissions, and record updates
• Ensure documentation and information remain accurate, organized, and accessible
• Support scheduling and coordination of sessions, meetings, and events
• Keep internal systems and records up to date and accessible
• Coordinate administrative activities across families, providers, vendors, and external organizations
• Identify opportunities to improve organization and operational efficiency

Operations jobs in Ethiopia

Admin Coordinator – Ops Assistant