Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments improving the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment, retention, and editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics for continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP, Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of tools and processes
• Report to the Senior Vice President of Global Editorial Operations

Global Head of Analytical Editorial Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform Analytical content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments that improve the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment and retention, and maintain editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics to drive continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP of Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of proven tools and processes
• Drive improvements in operational efficiency, revenue, margin, customer satisfaction, and Protégé answer-set quality

• Produce and review daily KRIs, build out a framework for analysing post trade data, and keep management informed through regular updates
• Act as the main point of contact for stakeholders, regulators, auditors and service providers
• Partner with offshore teams to build a supervisory framework that catches risks early and resolves or escalates them promptly
• Review existing BAU processes to spot gaps and put forward practical improvements to efficiency, controls and client experience
• Take ownership of cash equities settlement oversight across APAC markets
• Support offshore teams in tracking down and clearing settlement discrepancies
• Work across departments on reconciliations, payments, settlements, reporting and related financial analysis
• Get involved in ad-hoc projects and broader process improvement work as needed
• Handle asset servicing tasks arising from failed trades, stock borrowing and non-standard settlement cycles
• Process external and intracompany payments tied to corporate actions, FX settlement, funding and margin
• Flag and manage client assets that require timely segregation
• Carry out bank reconciliations, tracking down and resolving any mismatches between ledger and statement records

Operations jobs in Hong Kong

Global Head of Analytical Editorial Operations

Global Head of Analytical Editorial Operations

Associate – Cash Equity Operations