Operations

• Lead and manage branch operations across air freight, ocean freight, road freight, customs brokerage, and value-added logistics services
• Ensure timely and accurate execution of customer shipments
• Monitor operational performance and service quality
• Resolve complex operational issues and customer escalations
• Drive continuous improvement initiatives to enhance productivity and efficiency
• Ensure compliance with company procedures, customer requirements, and regulatory obligations
• Lead, coach, and develop operations coordinators, customs personnel, customer service staff, and supervisors
• Establish performance expectations and operational KPIs
• Conduct performance reviews and development discussions
• Support recruitment, onboarding, and training
• Foster accountability, collaboration, and customer focus
• Ensure customer satisfaction and retention
• Support key account management and participate in customer business reviews and operational meetings
• Address service failures and implement corrective actions
• Manage operational costs and branch productivity
• Monitor gross profit performance and shipment profitability
• Support billing accuracy and timely invoicing
• Review operational expenditures and supplier performance
• Collaborate with sales teams on customer growth initiatives and solution design
• Ensure adherence to customs, trade compliance, security, and quality requirements
• Maintain operational procedures and work instructions
• Drive standardization and process optimization
• Support internal and external audits
• Monitor operational risks and implement mitigation measures
• Track and report operational KPIs, including shipment volumes, on-time performance, customer service metrics, productivity ratios, gross profit, claims, and operational exceptions
• Lead regular operational review meetings

Explore Operations Manager at Trans Globe. Review requirements and application details.