Operations

• Set the direction and priorities for global Workplace Services & Operations
• Maintain continuity, safety, resilience and service quality across real estate, facilities and office operations
• Advise the COO and executive leadership on workplace strategy, portfolio risks, investment choices, performance and emerging operational issues
• Lead a comprehensive current-state review of services, structures, accountability, capacity, demand, costs, contracts, systems and ways of working
• Integrate workplace capabilities and develop a service catalogue defining customers, service owners, standards, escalation routes and service levels
• Design and implement an approved future-state operating model, including organization structure, role clarity, governance, decision rights, capabilities and resource requirements
• Simplify processes, remove duplication and embed continuous improvement disciplines
• Establish portfolio governance, risk controls, management information, KPIs and SLAs, with regular executive reporting
• Own portfolio budgets, forecasts and resource allocation
• Oversee strategic vendors, contracts and procurement activity
• Ensure global policies and operating standards are practical, consistently applied and adapted to local requirements
• Build relationships with local offices, functional leaders and senior stakeholders
• Lead consultation, communication and change activity
• Represent the portfolio in enterprise forums
• Lead, coach and hold managers accountable for delivery, collaboration, workforce planning and team development
• Assess capability and succession needs and foster an equitable, inclusive, service-oriented and high-performing culture
• Deliver a validated current-state assessment, service catalogue, accountability framework, governance model, prioritized improvement plan, performance dashboard, executive reporting cadence and end-of-assignment handover plan

Operations jobs in Kenya

Director, Workplace Services – Operations