Operations

• Act as the primary IT contact for the Malta office, triaging, resolving and escalating incidents and service requests
• Manage the full hardware lifecycle, including procurement input, imaging, deployment, asset registration, repairs, warranty and secure disposal
• Run employee onboarding and offboarding, including account creation, licence assignment, device provisioning, access rights and auditable leaver processes
• Administer Microsoft 365 accounts, groups, shared mailboxes, licences, permissions and MDM/endpoint policies in Intune
• Support meeting rooms, conferencing and presentation equipment, internal events and company-wide meetings
• Maintain documentation, knowledge-base articles and user and IT how-to guides
• Prepare, configure and stage IT equipment for company events and conferences, including testing, packing, asset tracking and reinstatement
• Operate and maintain the Malta office network, including switching, routing, Wi-Fi, VLANs, firewall rules and VPN access
• Own the office server and communications rooms, including cabling, patching, rack hygiene, UPS, environmental monitoring and power resilience
• Monitor network, server and service health; investigate alerts, diagnose faults and drive issues to root cause
• Support on-premises Windows and Linux servers through patching, backups, restores, capacity management and maintenance windows
• Administer Synology NAS storage, including volumes, shares, permissions, snapshots, replication, backup jobs, firmware and capacity planning
• Coordinate with ISPs, landlords, contractors and hardware vendors for installations, faults, moves and office changes
• Contribute to infrastructure projects such as office fit-outs, relocations, network refreshes, storage and backup expansion and group rollouts
• Apply security baselines including patching, disk encryption, endpoint protection, MFA and access control
• Support access reviews, asset audits and compliance evidence gathering
• Act as first responder for security alerts affecting Malta users and devices, escalating to Security Operations
• Follow and improve change, incident and problem management practices

Operations jobs in Malta

IT Operations Engineer