Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments improving the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment, retention, and editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics for continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP, Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of tools and processes
• Report to the Senior Vice President of Global Editorial Operations

Global Head of Analytical Editorial Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform Analytical content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments that improve the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment and retention, and maintain editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics to drive continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP of Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of proven tools and processes
• Drive improvements in operational efficiency, revenue, margin, customer satisfaction, and Protégé answer-set quality