Operations

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals
• Monitor daily collection activity and performance metrics, and report regularly to management
• Develop and implement strategies that improve collection rates and reduce delinquency
• Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements
• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies
• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures

Operations jobs in Panama

Operations Supervisor