Operations

• Serve as the technical Subject Matter Expert for Jolera's SolarWinds Platform.
• Administer, configure, monitor, maintain, and optimize SolarWinds and associated modules.
• Own the technical SolarWinds component of client and infrastructure onboarding.
• Configure and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure.
• Configure and troubleshoot monitoring using SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds Platform Agents.
• Manage monitoring templates, thresholds, alerts, dependencies, dashboards, reports, users, permissions, licensing, and polling engines.
• Monitor platform health, performance, and capacity and identify improvements.
• Perform platform maintenance, upgrades, patches, and configuration changes under Change Management processes.
• Develop automation using SolarWinds APIs, PowerShell, scripting, and other technologies.
• Develop and maintain integrations with PSA, ITSM, RMM, reporting, CMDB, and automation platforms.
• Provide advanced troubleshooting, root-cause analysis, and technical escalation support.
• Develop documentation, standards, procedures, and best practices.
• Collaborate with Onboarding, Service Delivery, GIRC, Project Management, and technical teams.
• Provide technical input into client solutions, service design, RFPs, and proposals.
• Continuously improve service quality, efficiency, automation, and scalability.

Operations jobs in Sri Lanka

MSP Technology Operations Specialist – SolarWinds