Operator

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
• Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery to clients
• Identify and resolve real-time data discrepancies, delays, and feed issues, escalating when necessary
• Communicate directly with clients via email, Slack, Discord, Telegram, and Teams
• Resolve operational and data-related customer questions
• Escalate issues to the engineering team when needed
• Improve the GRID product suite based on customer feedback and identified defects
• Log and track data quality and process issues
• Develop knowledge of esports titles and GRID products
• Contribute to GRID’s knowledge base for employees, partners, and customers

Explore Support Operator, LATAM at GRID esports. Review requirements and application details.