Operator

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
• Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery to clients
• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
• Communicate directly with clients across email, Slack, Discord, Telegram, and Teams
• Resolve operational or data-related customer questions and issues, escalating to engineering when needed
• Improve the GRID product suite based on customer feedback and identified defects
• Log and track data quality and process issues
• Develop knowledge of esports titles and GRID products
• Contribute to the knowledge base for GRID employees, partners, and customers
• Support activities before, during, and after esports tournaments to ensure smooth tournament operations and timely data processing and distribution

Explore Support Operator – EMEA at GRID esports. Review requirements and application details.