Patient Access

• Supervise daily operations of Emergency Department, Hospital Outpatient Registration, Switchboard, Guest Relations, Primary Care Registration, and Specialty Care Registration staff
• Resolve work-related issues and assist employees with problem solving
• Recommend and initiate personnel actions, assign work, and review direct reports' work
• Ensure staff are trained and competent in required job tasks
• Develop and maintain staff schedules, fill open shifts and call-ins, and coordinate with the Scheduling Committee
• Maintain budget parameters and provide management input regarding budget needs
• Resolve customer concerns, questions, and complaints and report resolutions
• Establish work and desk assignments to ensure staffing coverage and customer service
• Establish registration-error standards, review errors, and initiate training
• Serve as timekeeper in Kronos and assist with payroll processing
• Ensure Work Patient, Account, Claim Edit, and Router Workques are completed timely
• Review productivity of Referral, Patient, and Appointment Request Workques and in-basket completion
• Assist the Patient Access Manager with denial review, policy review, budget review, and process improvement
• Participate in weekend/holiday Patient Access Leader on-call rotation
• Assume the Patient Access Manager's role and duties during the manager's absence

Explore Patient Access Supervisor at Carle Health. Review requirements and application details.