Patient Access

• Organize and coordinate assigned Patient Access staff activities
• Handle and solve problems related to the assigned area
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform Revenue Cycle tasks supporting compliance and customer service
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Track and report department performance metrics including point of service, wait times, overtime, and productivity
• Assign and coordinate staff schedules, time off, and call-offs
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
• Participate in on-call rotation covering days, nights, and weekends as necessary
• Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes
• Develop department processes and procedures; conduct training, education, development, and performance audits
• Serve as a resource for staff and ancillary departments and promote excellent customer service
• Manage assigned projects involving implementation, tracking, and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and communication

Explore Patient Access Supervisor at Ensemble Health Partners. Review requirements and application details.